Privacy Policy

Connect Electronics USA ("Connect," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to visitors, prospective customers, customers, suppliers, and other contacts who use our website at connectelectronicsusa.com (the "Site") or otherwise interact with us.

This Privacy Policy applies to personal information — information that identifies or relates to a particular individual. It does not cover non-personal business or technical data, such as component specifications, part numbers, or company-level account records, except where such data is tied to an identifiable person.

If you have a separate written agreement with Connect regarding data processing, that agreement controls where it conflicts with this Policy.

1. Information We Collect

1.1 Information You Provide
When you request a quote, place an order, register an account, contact us, or otherwise do business with us, we may collect:

• Contact details — name, job title, company name, email address, phone number, and mailing address;
• Order and account information — purchase orders, quote requests, billing and shipping addresses, payment information (processed through our payment processor — we do not store full card numbers), tax exemption certificates, and resale documentation;
• Communications — the content of your emails, messages, support inquiries, and other correspondence with us; and
• Compliance information — end-use statements, export classification details, and information collected for restricted-party, sanctions, and anti-counterfeit screening, where applicable.

1.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:

• Device and usage data — IP address, browser type and version, operating system, device identifiers, pages visited, time spent, referring URL, and the dates and times of your visits;
• Cookies and similar technologies — see the Cookies and Analytics section below; and
• Location data — approximate location derived from your IP address.

1.3 Information From Other Sources
We may receive information from third parties, including your employer or company, suppliers, manufacturers, logistics partners, trade references, and public business directories, to help verify your identity, process orders, conduct credit and compliance checks, and maintain accurate records.

2. How We Use Information

We use the information we collect to:

• Respond to quote requests, inquiries, and support needs;
• Process, fulfill, and ship orders, manage returns (RMAs), and provide warranty and product support;
• Create and maintain customer and supplier accounts and records;
• Verify identity, conduct credit reviews, and prevent fraud;
• Conduct export-control, sanctions, and restricted-party screening required by law and our compliance policies;
• Send transactional communications, such as order confirmations, shipping notices, and invoices;
• Send marketing emails or newsletters, where you have opted in or as permitted by law (see Email Marketing below);
• Operate, secure, analyze, and improve the Site and our services; and
• Comply with legal, tax, accounting, and regulatory obligations and enforce our Terms and Conditions.

We process personal information for these purposes under applicable legal bases, including as necessary to perform a contract with you, comply with legal obligations, and pursue our legitimate business interests, such as fraud prevention and site security.

3. Cookies and Analytics

The Site uses cookies and similar technologies (such as web beacons and pixels) to operate the Site, remember your preferences, measure traffic, and understand how visitors use the Site. These tools may be set by us or by third-party service providers.

3.1 Types of Cookies

• Essential cookies — required for the Site to function (e.g., shopping cart, login). These cannot be disabled in most systems.
• Analytics cookies — help us understand how visitors interact with the Site so we can improve it.
• Functional cookies — enable enhanced functionality and personalization.
• Marketing / advertising cookies — if used, these allow us and our advertising partners to deliver relevant ads across other websites.

3.2 Analytics and Third-Party Tools
We may use the following categories of tools. (Specific providers are listed where confirmed; replace the bracketed entries with your actual tools.)

• Analytics: [Google Analytics 4 / [other]]
• Customer relationship management (CRM): [HubSpot / Salesforce / [other]]
• Email marketing: [Mailchimp / [other]]
• Advertising / retargeting pixels: [Meta Pixel, LinkedIn Insight Tag / none]
• Hosting and security: [cloud hosting provider, firewall/CDN]

You can set your browser to refuse cookies or alert you when cookies are being sent. Some features of the Site may not function properly without cookies.

4. "Do Not Sell or Share My Personal Information"

Some U.S. state privacy laws, including the California Consumer Privacy Act, give residents the right to opt out of the "sale" or "sharing" of their personal information for targeted advertising or other purposes.

[We do not sell your personal information for monetary consideration. However, under certain state laws, the term "share" can include disclosing personal information to third parties for cross-context behavioral advertising. If we engage in such advertising or data sharing, a "Do Not Sell or Share My Personal Information" link will appear here and we will honor opt-out requests.]

‍If your Site does not use advertising or retargeting pixels and you do not share data with data brokers, you may state plainly: "We do not sell or share personal information as defined under applicable state law."

‍We also honor browser-based opt-out signals, such as the Global Privacy Control ("GPC") signal, where applicable.

5. How We Disclose Information

We do not sell your personal information. We may share information with:

• Service providers — hosting, CRM, email, payment processing, accounting, shipping and logistics, fraud prevention, and analytics providers, under contracts that limit their use of the information to performing services for us;
• Suppliers and manufacturers — as needed to fulfill orders, source products, process RMAs and warranty claims, and provide traceability documentation;
• Business partners — where you have requested a referral or where a partner helps fulfill your order;
• Legal and compliance authorities — when required by law, court order, or regulation, or to protect our rights, property, or safety, or to comply with export-control, sanctions, and law-enforcement obligations;
• Business transfers — in connection with a merger, acquisition, asset sale, financing, or similar transaction, subject to confidentiality obligations; and
• With your consent — for any other purpose disclosed at the time you provide the information.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

• Access the personal information we hold about you;
• Correct or update inaccurate personal information;
• Delete personal information we have collected from you;
• Portability — receive a copy of your personal information in a portable, usable format;
• Opt out of the sale or sharing of personal information for targeted advertising;
• Limit the use of sensitive personal information, where applicable; and
• Object to or restrict certain processing of your information.

To exercise any of these rights, contact us at salesusa@connectelectronics.com. We will respond within the time period required by applicable law (generally 30 to 45 days). We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

6.1 California Residents
California residents are entitled to the rights described above under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"). The categories of personal information we collect and the purposes for which we use them are described throughout this Policy. For more detail on the categories of information collected, disclosed, or sold/shared, and the retention periods, please contact us at salesusa@connectelectronics.com.

6.2 Other State Residents
Residents of other U.S. states that have enacted comprehensive consumer privacy laws (such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Florida, and others) may have similar rights under their state's law. The availability and scope of these rights depend on the applicable law and whether we meet its thresholds. If you believe your state's law applies to you, contact us and we will evaluate your request.

7. Email Marketing

If you opt in to receive marketing emails or newsletters, you may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at salesusa@connectelectronics.com. We comply with the CAN-SPAM Act and similar laws. Unsubscribing will not affect transactional messages related to your orders, account, or service.

8. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including to provide products and services, maintain customer and supplier records, process RMAs and warranty claims, comply with legal, tax, accounting, and export-control obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or de-identify it, unless retention is required by law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

10. International Visitors

Connect Electronics USA is based in Spring Hill, Florida, USA, and personal information we collect is processed and stored in the United States. If you are visiting from outside the U.S., including from the European Union, the United Kingdom, or other regions with data-protection laws, please note that your information will be processed in the U.S., where data-protection laws may differ from those in your country. By using the Site, you consent to the transfer and processing of your information in the U.S.

11. Children's Information

The Site is directed to business users and is not intended for children under 13 (or 16, where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at salesusa@connectelectronics.com and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy at any time by posting a revised version on the Site. The "Last Updated" date above reflects the date of the most recent revision. Material changes will be noted on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

‍Connect Electronics USA
‍3641 Commercial Way
Spring Hill, Florida, 34606 USA

Email: usasales@connectelectronics.com
‍Phone: +1 (727) 605-6977